Frequently Asked Questions
Everything you need to know about your beauty orders and products.
How do I find the right shade of Brow Wiz or Dipbrow?
We recommend matching the shade to your natural hair color. For a natural look, choose a shade one to two tints lighter than your hair if you have dark hair, and one to two tints darker if you have light hair. Check our online shade finder for a precise match.
What is your return policy for opened products?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied, you can return the item even if it has been lightly used, provided it is within the 30-day window.
Are Anastasia Beverly Hills products cruelty-free?
Yes, Anastasia Beverly Hills is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout if you need your beauty essentials sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.